ESIS offers front-line customer support
Many companies do not have the resources to offer immediate and sustainable help desk support, supplier training, and process monitoring. With over 17,000 trading partners world wide, we understand how critical it is to provide you with the answers you need, easily and effectively.
At ESIS we are fully committed to fulfilling all of your support needs by providing experienced technical staff, timely incident resolution, detailed technical specifications and web based training.
ESIS offers a variety of customer support services, including:
- HOM Learning Center: Watch step by step instructions right from your own desk, anytime you like!
- Customer Specifications: Detailed documentation and specifications organized by company.
- Frequently Asked Questions: Browse through some of the more common questions addressed by our support staff.
- HOM Demo: View an animated demo of the Harmony Order Management system.
- Downloads: Download current versions of web browsers and PDF viewing software.
- Help Desk: Our knowledgeable and friendly staff are available by phone or e-mail to address your needs Monday througn Friday 5am-5pm PST. All phones are answered immediately by live customer support representatives.